Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when requesting a 5-minute callback, booking a service, or contacting us. This information includes:

• First and last name
• Phone number (mobile or landline)
• Email address
• Service requested and details about your HVAC system symptoms

2. How We Use Your Information

We use the collected information solely to provide HVAC services, route emergency dispatches, and maintain contact:

• To contact you within our promised 5-minute window to coordinate dispatch.
• To send SMS text alerts with technician GPS tracking, ETA, and job details.
• To provide written, flat-rate pricing and service documentation via email.
• We do not sell, rent, or trade your personal information to third parties.

3. Data Protection & Spam Defense

We utilize TLS encryption across all lead forms and implement server-side validation to protect your data. Form submittals are protected by lightweight bot-prevention filters (honeypots) to secure lead queue integrity without exposing your information.

4. Text Message Communications (SMS)

By submitting your phone number on our callback forms, you consent to receive SMS communications regarding your service dispatch. You can opt out of SMS communications at any time by replying "STOP" to any message we send. Standard messaging rates may apply.